Defective or incorrect items

If you received a defective item or if you received a different item to what you ordered please contact our customer service team at info@believeindesign.com.hk within 7 days of receiving your order. Please describe the problem and attach photos if possible. Once we confirm the case please return the item by regular airmail and let us know the tracking number.

You will be reimbursed for the return shipping cost through your original payment method upon presenting a copy of the post office/courier receipt. The re-delivery fee will be covered by us.

 

Customs taxes and duties are non-refundable. You may be able to recover it by contacting your local customs office directly. This method may not be available for all countries so we suggest hiring a customs broker to help you through the process. Please note we are unable to refund any exchange rate or handling fees charged by your payment provider.